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Milton M
1 reviews | Active since Oct 2021
15 Oct 2021, 10:55
Act of dishonesty by most reputable company
I called clientele to cancel my cover as was ******* by their sales agent in signing, they told is just a routine and so in just a blink of an eye 300 was deducted from my account as debicheck which could not be reversed so I spoke to their agent to cancel the cover and they promised to send a confirmation email of cancellation even today they haven't send anything. Even when I check my banking app their debit is still active
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Replies (2)
Clientele Life's replyOfficial
15 Oct 2021, 14:24Dear Milton M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Oct 2021, 14:24
Official
Dear Milton M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
19 Oct 2021, 08:13Dear Milton M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per our telephonic discussion, we confirm that we have since assisted you with the concerns raised and further confirmed the turnaround time for the letter confirming the cancellation of the policy.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance
Clientele Life's reply19 Oct 2021, 08:13
Official
Dear Milton M
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
As per our telephonic discussion, we confirm that we have since assisted you with the concerns raised and further confirmed the turnaround time for the letter confirming the cancellation of the policy.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Clientele Life Insurance