MN
Mahlori N
1 reviews | Active since Jan 2021
28 Jan 2021, 12:33
Account depicted without authorisation ( I don't have a policy with with them)
They deducted my money and I am not their client . I don't even know where they got my account number and I tried reversing the debit orders but they're not reversible.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
28 Jan 2021, 17:01Dear Mahlori N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Jan 2021, 17:01
Official
Dear Mahlori N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Feb 2021, 21:11Dear Mahlori N Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Market Conduct
Clientele Life's reply02 Feb 2021, 21:11
Official
Dear Mahlori N Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. It was found that you were approached by our broker and you provided your personal details with your banking details. You authenticated your banking details and permission was obtained to debit your account. You confirmed that you were satisfied with the feedback For further assistance please feel free to contact us again. Yours sincerely,
Market Conduct
Market Conduct
MN
Mahlori N's updateReviewer Update
06 Feb 2021, 05:52Cancel me to your clientele an I don't know where did you get my information. This is not funny I want my money back still you're deducting it is not funny I didn't agree with you neither gave you my permission to deduct the money please cancel me
MN
Mahlori N's update06 Feb 2021, 05:52
Reviewer Update
Cancel me to your clientele an I don't know where did you get my information. This is not funny I want my money back still you're deducting it is not funny I didn't agree with you neither gave you my permission to deduct the money please cancel me