TM
Tumelo M

1 reviews | Active since Dec 2016

10 Nov 2022, 17:20

Abuse of personal information.

If you see me writing a review the you know its too much. I vace cancelled by policy within the same month I took in 2021 for obvious reasons, pathetic service and disrespect towards client info.

I have alsways asked tp be left alone and even beg that you delete my number from your systems but nope now you have gratuated, I get about 6 to 8 calls daily without fail and at times you hear people laughing at the back and hung up. Your consultants, I don't even know where to begin. Please deletw my info from your records and respect my space. You claim professionalism but yet you are the bottom of the pit when it comes to such. I am not impressed and have reached a boilong point. You are disgustingly disrespectful!

0
Replies (2)
Clientele Life
Clientele Life's reply11 Nov 2022, 13:02
Official
Dear  Tumelo M 

We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation.
      
Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply11 Nov 2022, 14:51
Official
Dear  Tumelo M , 
 
As per your request, we have removed your details from our database. 
 
Kindly note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list. 
 
Please note that you can also follow the below steps to Opt-Out: 
 
Step 1: Go to https://clientele.co.za/ and scroll down. 
Step 2: Select "Clientele Communications” under "Information" 
Step 3: Follow the prompts to opt-out of receiving marketing content. 
 
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org 
 
We would like to apologize for the inconvenience this has caused you. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely,
  
Judith Mboweni
Service Support Specialist
Clientele Life