NH
Noxolo H
1 reviews | Active since Jul 2022
24 Jul 2022, 21:25
Absurd
I was lured to join a policy with clientele, however I did not reach an agreement for debits on my account. I earn a child social grant however debits go through on my bank, whenever I call clientele services they always promise to cancel the debit with a promise to refund me. To date they are still debiting on my account.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
25 Jul 2022, 11:10Dear Noxolo H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply25 Jul 2022, 11:10
Official
Dear Noxolo H
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
25 Jul 2022, 15:06Dear Noxolo H, Please note that the complaint was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again if you require further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Clientele Life's reply25 Jul 2022, 15:06
Official
Dear Noxolo H, Please note that the complaint was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again if you require further assistance. Yours sincerely, Lindiwe MabizelaService Support Specialist Clientele Life
Clientele Life's replyOfficial
26 Jul 2022, 09:18Dear Noxolo H,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation, we have confirmed that the policy was canceled on the 13th of July 2022 and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation, we have confirmed that the policy was canceled on the 13th of July 2022 and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply26 Jul 2022, 09:18
Official
Dear Noxolo H,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation, we have confirmed that the policy was canceled on the 13th of July 2022 and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation, we have confirmed that the policy was canceled on the 13th of July 2022 and the cancellation process was explained.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life