1 reviews | Active since Dec 2017
Absolutely useless service
I would like to express my complete and utter anger and frustration at your useless service.
I have a funeral cover that I recently took out. I requested to cancel this on 17/04/2020.
To date I have not received any response and you have now debited my account so much so that my other debit orders cannot go through.
I have explained that I cannot afford this because of this global pandemic yet I am still debited????????
If this is the kind of service you provide I can just imagine when someone who is covered by this policy dies and I need help how long you will take to respond with benefits.
Absolutely bad service, bad turn around time I want a refund immediately before I take further action on this. This review actually forces me to select a star. If I could I wouldn't even select a star.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
At the outset, we would like to take this opportunity to apologize for the service provided and the delayed cancellation of the policy as we have explained the reasons behind the delay. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely,
Siphesihle RodoloService Recovery Specialist
At the outset, we would like to take this opportunity to apologize for the service provided and the delayed cancellation of the policy as we have explained the reasons behind the delay. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits.
We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely,
Siphesihle RodoloService Recovery Specialist