NM
Nomalungelo M

1 reviews | Active since May 2016

15 Aug 2018, 16:15

ABSOLUTELY PATHETIC SERVICE

your consultant is extremely rude and hung up on me , this is one of the reason my family cancelled all your policies, ABSOLUTELY PATHETIC SERVICE .

0
Replies (2)
Clientele Life
Clientele Life's reply16 Aug 2018, 07:48
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Life
Clientele Life's reply27 Aug 2018, 14:03
Official

As per our telephonic discussion we have assessed the call between yourself and our sales consultant. We would like to take this opportunity apologise for the service received. The matter has been escalated to the relevant Management Team to address and prevent this from perpetuating in future.

As per your request we confirm that your details has been removed from our database.

We trust that this is all you require in this regard however, should you require further assistance please do not hesitate to contact us.

Yours sincerely,

Compliance Department