MM
Maggie M
1 reviews | Active since Jul 2020
01 Jul 2020, 09:49
Absolutely disappointed client.
Hi, a very very unhappy client of clientele life. Have been trying to get ahold of this company since January 2020, to discuss my policy. I'm a loyal client for the pass 5years. Calls are taken. Frustrating because airtime is being exhausted. Please assist.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
01 Jul 2020, 10:13Dear Maggie M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's reply01 Jul 2020, 10:13
Official
Dear Maggie M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
01 Jul 2020, 13:09Dear Maggie M, We confirm having discussed your matter with you in order to address your concerns and provide the best way forward. As per our telephonic discussion, we have addressed your concerns and assisted with your request. You confirmed that you were happy and understood the feedback. We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Judith Mboweni Service Recovery Specialist
Best regards,
Clientele Life's reply01 Jul 2020, 13:09
Official
Dear Maggie M, We confirm having discussed your matter with you in order to address your concerns and provide the best way forward. As per our telephonic discussion, we have addressed your concerns and assisted with your request. You confirmed that you were happy and understood the feedback. We would like to thank you for providing us the opportunity to resolve this matter and apologise once again for the inconvenience caused in this regard. Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so. Yours sincerely, Judith Mboweni Service Recovery Specialist
Best regards,
MM
Maggie M's updateReviewer Update
21 Jul 2020, 08:29Hi Judith. Thank you so much for your speedy response. It's well appreciated. I'm now satisfied.
MM
Maggie M's update21 Jul 2020, 08:29
Reviewer Update
Hi Judith. Thank you so much for your speedy response. It's well appreciated. I'm now satisfied.