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Petros M
1 reviews | Active since Jun 2018
17 Dec 2019, 07:58
Abomashaya
I sent an email on the 11 December 2019 to cancel my funeral policy with clientele life,they promised to come to me after two days till today nothing has come forward from them
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Replies (3)
Clientele Life's replyOfficial
17 Dec 2019, 08:13Dear Petros M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's reply17 Dec 2019, 08:13
Official
Dear Petros M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
17 Dec 2019, 14:30Dear Petros M, Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, we confirmed that our records indicate that the email to cancel the policy was received on the 12th of December 2019, this means that we were still within the turnaround time of 2 working days that was communicated on the automated response. Kindly note that the request to cancel was processed today and a letter confirming the cancellation was sent to the email address we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Lindiwe MabizelaService Support Specialist
Best regards,
Clientele Life's reply17 Dec 2019, 14:30
Official
Dear Petros M, Thank you for raising your concerns and bringing this matter to our attention. As per our telephonic conversation, we confirmed that our records indicate that the email to cancel the policy was received on the 12th of December 2019, this means that we were still within the turnaround time of 2 working days that was communicated on the automated response. Kindly note that the request to cancel was processed today and a letter confirming the cancellation was sent to the email address we have on record. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely Lindiwe MabizelaService Support Specialist
Best regards,
PM
Petros M's updateReviewer Update
17 Dec 2019, 16:52I received the cancellation letter but is not adressed on my name as a policy holder.please clientele stop playing hide and seek and i hope my fellow south africans can see and know what kind of a company is clientetele .my brothers and sisters its not late to run from clientele
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Petros M's update17 Dec 2019, 16:52
Reviewer Update
I received the cancellation letter but is not adressed on my name as a policy holder.please clientele stop playing hide and seek and i hope my fellow south africans can see and know what kind of a company is clientetele .my brothers and sisters its not late to run from clientele