1 reviews | Active since Oct 2016
A VERY UNSATISFIED CLIENT
<p>Complain with Clientele insurance, I submitted a claim on the 29th September 2016, ref no.S ********** to date there is no feedback , I am the one who is doing a following up with their customer service and the only answer i get is the administrator is busy with it. They dont have client excellency, ZERO communication and they will tell you they dont have turn around time for the claims what type of a business is that, I am warning people who are using clientele as their insurance company not to think twice if they want to move out the service is very poor. I have been paying their premiums from 2012 and it is my first time I am claiming and this is what i get in return. It will be much better if they can shut down the business because they dont know how to satisfy their client, to me its like my money i pay them is more important than the service they must render. I hate clientele insurance for inconviniencing me and for their bad service to their clients. I will make sure that all the people that referred me and the people i referred to them to cancell their policy and find reliable, trustworthy insurance company other than clientele. THE ADVERT ON TELEVISION IS ALL A LIE, THEY MISLEADING PEOPLE #clientele mus fall.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
As the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Lerato Mapaletsebe) was in contact with you regarding this claim, and confirm the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Pamela Zondi
Assistant Manager - Claims
Thank you for raising your concerns and bringing this matter to our attention.
As the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Lerato Mapaletsebe) was in contact with you regarding this claim, and confirm the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Pamela Zondi
Assistant Manager - Claims
