DD
Dimitar D
1 reviews | Active since Apr 2013
20 Aug 2019, 12:29
A review of Clientele Life (Cold Call)
Over the last 4 weeks, i have been getting Cold Calls from a Robot, trying to sell me whatever it is Clientele Life sells (fear probably). I block the number every time, but sure enough 2-4 days later, they call me back using a different number. This is downright intrusive and borderline infringement on my privacy. As a result of this incessant pestering, Clientele Life has turned me into a walking anti-advert for them. That's the price they are apparently willing to pay. Dear Clientele Life, PLEASE REMOVE MY DETAILS FROM YOUR SYSTEM or I will continue to rate you 1 star in as many places that i can.
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Replies (2)
Clientele Life's replyOfficial
20 Aug 2019, 12:43Dear Dimitar D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply20 Aug 2019, 12:43
Official
Dear Dimitar D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
22 Aug 2019, 11:30Dear Dimitar D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Kind regards,
Judith Mboweni
Service Support Specialist
Clientele Life's reply22 Aug 2019, 11:30
Official
Dear Dimitar D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Kind regards,
Judith Mboweni
Service Support Specialist