SM
Sinazo M
1 reviews | Active since Jan 2022
05 Jan 2022, 06:14
A request for my money to be reversed
Last month on the 16th Clientele deducted R850 from my account yet I did not authorise any policy there. I called them to make a request for a reversal and I was promised that I would get it after 16 days...it is now way past 16 days. I called again several times and now I'm being told that I can't get my money back.
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Replies (2)
Clientele Life's replyOfficial
05 Jan 2022, 09:31Dear Sinazo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jan 2022, 09:31
Official
Dear Sinazo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
05 Jan 2022, 14:53Dear Sinazo M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however without success.
We have since sent you a detailed email regarding the debit order and the cancellation request. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
We have since sent you a detailed email regarding the debit order and the cancellation request. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
Clientele Life's reply05 Jan 2022, 14:53
Official
Dear Sinazo M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have attempted to contact you on the cell phone number provided, however without success.
We have since sent you a detailed email regarding the debit order and the cancellation request. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life
We have since sent you a detailed email regarding the debit order and the cancellation request. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life