A plea for help as everyone seems to not know what is happening

<p>I sent through all the documents required for the hospital clain & I phoned on Thursday, 10/08/16 & spoke to Wendy who is the Supervisor, she said that they have received all the documents, my claim has been sent for processing but they do not know when the money will be paid due to the backlog they have, on the 11th I got a call from Navasha Pillay who is the assessor, she said that they have sent my claim for a final decision.I asked if she would confirm,that she is telling me,Wendy has given me incorrect information once again as Dekeledi previously did and Navasha Pillay said yes Wendy has given me incorrect information and she is not sure why did Wendy do so, I then spoke to Wendy again on the 12/08/16 & she said she does not know why did Navasha phone me & give me that information but as for the information she provided me with earlier that day she got the information from Navasha herself, yet when I spoke to Navasha she spoke like someone who has never spoken to Wendy & has no idea why Wendy gave me that information, At 15.00 on Friday I called again and spoke to a Maria who told me that it is already late they will call me on Monday the 15/08/16 as you might guess, no call, on the 16/08/16 at 13.16 I called and spoke to Pretty Khumalo & requested to speak to Wendy as I have been liasing with her, Pretty refused & said Wendy is an agent just like her , I asked her is Wendy not a supervisor? she responded by saying" let me see if she is not busy on a call," after a while she said Wendy is busy on another call i requested to hold because Wendy knew my dilemma, Pretty refused to let me hold.</p>