LCBu
Lomew Charles Bennett unclebennettking
1 reviews | Active since Nov 2024
20 Nov 2024, 14:45
A expectation was made that I would be refunded within ten working days,that did not conspire
A expectation was made that I would be refunded within ten working days,that did not conspire. Afterwards I inquire about the situation and a complaint was lodged. As was not available yesterday I received an sms to contact Ms Nonhlanhla Ngwenya but her phone was busy. I contacted the call center and a consultant promised me that she would contact the said Ms Nonhlanhla Ngwenya to call me back till now i am still awaiting that call. I also contacted them on WhatsApp and was informed that I will receive feedback within 48 business hours. A few minutes back i received a message that this matter was resolved. I still don't have a clue how it was resolved
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Replies (2)
Clientele Life's replyOfficial
02 Dec 2024, 10:35Dear Lomew B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply02 Dec 2024, 10:35
Official
Dear Lomew B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's replyOfficial
03 Dec 2024, 14:38Dear Lomew B,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was processed successfully.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply03 Dec 2024, 14:38
Official
Dear Lomew B,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
At the outset, we would like to apologize for the inconvenience you may have experienced.
As per our telephonic discussion, we have explained our refunds process and confirmed that the refund was processed successfully.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Nonhlanhla Ngwenya
Service Support Specialist
Clientele Life
Clientele Life