A complaint to Clientel life

On the 24th November I was stopped by a woman who was a clientel life representative at the mall. She said she wanted to check if I qualified for their rewards , not knowingthat she was taking out a funeral cover for me. She then later asked for my phone not knowingthat she was giving authority to clientel to deduct R250 from my account montly. She said someone from the offices will call me later to ask me questions and no one did. Instead I received an sms saying I am a policy holder . Yesterday I called them and asked me to cancel it before any deductions can happen. They didn't cancel it a instead they deducted money early this morning. Please help me get my R250 back. I'm only 19, not working and still depend on my mother