HS
Hope S
1 reviews | Active since Nov 2021
26 Nov 2021, 06:57
A complain about clientele
Once again the clientele policy insurance has debited money from my bank account without my agreement. In the past few weeks they sent me an email stating that they have cancelled the policy under my name but what surprises me is that they debited another amount from my account today. I'm really disappointed with how this insurance company is doing its business. I want my money back I'm not working.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
26 Nov 2021, 08:48Dear Hope S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Nov 2021, 08:48
Official
Dear Hope S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
26 Nov 2021, 12:21 Dear Hope Sekgogoba At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, I have provided the necessary feedback on even day and also confirmed that your request was processed on the 10th November 2021. Furthermore, I have explained that a refund will be processed once the November premium has been received successfully and also informed you of the Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Clientele Life's reply26 Nov 2021, 12:21
Official
Dear Hope Sekgogoba At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, I have provided the necessary feedback on even day and also confirmed that your request was processed on the 10th November 2021. Furthermore, I have explained that a refund will be processed once the November premium has been received successfully and also informed you of the Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance