NH
NATALIE H

1 reviews | Active since Mar 2018

16 Jul 2020, 10:30

A COMPANY THAT DOESNT KNOW HOW THE F*** TO HANDLE CLIENTS

You provide the worst service ever. It's hard to contact you, I send numerous of emails asking you to contact me and change my bank account number which you haven't then almost make my policy lapse. I asked for Life Cover and you gave me Funeral Cover. I asked already the 11th of May for you to deduct funds from my FNB account then you say you dont know who changed the details on my policy and you dont know who was handling the policy but when you want money and service from your clients then you know very well how to get that right with your false advertising. It is so unfair. Dont ever bother to apologize shove it where the sun dont shine because from May i have been trying to get a hold of you sending emails and ****. From May and now i had to beg you in July for a reply. ***** this **** and dont come to me about ' ah, we so sorry, one of our agents...' se gat man, Because who must pay those premiums in arrears after i have asked month after month to deduct from that account, You suck. Really. Horrible Service.

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Replies (2)
Clientele Life
Clientele Life's reply16 Jul 2020, 11:47
Official
Dear NATALIE H 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,

Judith Mboweni

Service Support Specialist   


Clientele Life
Clientele Life's reply20 Jul 2020, 11:08
Official
Dear NATALIE H
 
Thank you for raising your concerns with us. 
 
We confirm that we made contact with you to provide feedback regarding the concerns raised.
 
As discussed telephonically, we explained that there was an oversight from our side regarding your request to change your banking details. Upon contacting you on 17 July 2020, we explained that your banking details have now been updated and you confirmed that you were satisfied with the feedback.
 
Furthermore we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. 
 
We however apologise for any inconvenience this must have caused to you.
 
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
 
 Yours sincerely,

Judith Mboweni
Service Recovery Specialist
Clientele Life