1 reviews | Active since Aug 2022
A bunch of ******
Earlier last month, I saw a guy at Pinecrest centre in Pinetown (now called eMbizweni). He said he is introducing me to a business opportunity that would pay me monthly fees and asked for my banking details so he can "register me for the business opportunity on the account I would use for the business". Fast forward, on the 29th the very same month, I woke up to discover that R495 had been removed from my Capitec account by Clientele. Since I never joined any insurance (mostly unlikely I would join it as a full-time student surviving with NSFAS of R1500 a month and supporting people with it as well). That very morning, I sent Clientele many emails, and I was instructed to "resolve the issue with a WhatsApp robot". I could not do that as I am not on social media, and this does not seem like a case a robot should handle. I have tried sending Clientele more emails, as I really need that money, it is not easy being a breadwinning student supporting 2 homes. The people at Clientele are ********, as no one told me that I was joining some policy, but I was lured into believing this was a business opportunity. Clientele fails to even reply to the thousands of emails I have sent them, and I am now escalating this matter to the insurance ombudsman of this country. This company should be shut down for preying on the poor, and ******** people of what little money that have.
We confirm receipt of the concerns raised.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We trust you find this in order.
We trust you find this in order.
I was in class when I received the call yesterday and I called back and the consultant said an investigator will call me but no one did call.
I was in class when I received the call yesterday and I called back and the consultant said an investigator will call me but no one did call.
Thank you for raising your concerns and bringing this matter to our attention.
Thank you for raising your concerns and bringing this matter to our attention.
