VR
Valoniqe R
1 reviews | Active since Oct 2024
29 Oct 2024, 12:22
*****
Im so unhappy yesterday my money was debited from my account without my consent.Clientele really disappointed me and still im trying to get my money back from them but they refuse to give it back.They committed ***** because i did not give permission for the debit order!
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Replies (2)
Clientele Life's replyOfficial
29 Oct 2024, 15:11Dear Valoniqe R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply29 Oct 2024, 15:11
Official
Dear Valoniqe R,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
31 Oct 2024, 15:21Dear Valoniqe R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply31 Oct 2024, 15:21
Official
Dear Valoniqe R,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Rhandzu Manganyi.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct