SK
Stefan K
1 reviews | Active since Nov 2017
26 Sept 2019, 08:56
8x unsolicited phone calls received in 3days from Lebohang in Sales deparment
Over the last 3 days and Since 07h50 on Monday the 23 Sep I have received 8x unsolicited phone calls from +***4. Each time I answered the line was immediately cut. Eventually today when I received the call again and someone actually started speaking to me. So at last I can identify that it has been the Manager Lebohang from the Sales Department at Clientele who is responsible for this harassment. Please stop calling me! Fix your automated dialling system to only dial out when you actually have sales persons available to take the call and never call someone over a long weekend before 8am. If they contact me again I will seek legal action against Clientele for harassment.
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Replies (2)
Clientele Life's replyOfficial
26 Sept 2019, 09:21Dear Stefan K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply26 Sept 2019, 09:21
Official
Dear Stefan K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
28 Sept 2019, 12:33 Dear Stefan K
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. We will provide you with confirmation once your details have been removed successfully from our database.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor
Clientele Life's reply28 Sept 2019, 12:33
Official
Dear Stefan K
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our response to the matter refers:
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
We have since requested for your details to be removed from our database, however the process may take up to a month for your details to be completely removed and for you to no longer receive further communication from our offices. We will provide you with confirmation once your details have been removed successfully from our database.
Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Recovery Supervisor