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Okuhle M

1 reviews | Active since May 2024

04 May 2024, 10:12

****

I have nothing to say to this policy or let me say **** because it took my pocket money and literally may will starve me to death because where will I get money. Where will my parents get another money to fund me for my monthly grocery..this happened last week Monday and today I went back to Capitec Bank trying to get them to reverse when we called clientel they said they can't give me back my money and that was it

0
Replies (3)
Clientele Life
Clientele Life's reply06 May 2024, 08:42
Official
Dear Okuhle M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
             
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply06 May 2024, 10:48
Official
  Dear Okuhle M,   Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your IFA Ultimate Dignity Plan.  We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Kutlwano Tsoai Service Support Specialist Clientele Life   
Clientele Life
Clientele Life's reply07 May 2024, 07:41
Official
Dear Okuhle M,   We confirm that we made contact with you to provide feedback regarding the concerns raised.  Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,  
 Kutlwano Tsoai
 Service Support Specialist 
 Clientele Life