60 year old mother mislead

My 60 year old mother Cecilia Sozele had a traumatic experience with Clientele. She was assisted by Sanele Masikane, a representative of the KZN branch. He offered her an investment product, which has a monthly premium of R359. 00 where my mother will not pay the premiums if she finds two people to join Clientele. The offer looked great she agreed. He took her to an office and asked her to swipe her card to a card machine so that "he can verify if the card is truly hers", he asked her to punch in her pin and she did, not knowing that she was paying her first premium, even though she had been told that "no premiums will go through".

Luckily she was able to reverse her first premium but could not reverse the June premium. We phoned the call center and spoke to Lebogang Mahlangu, who told us that the premium will not be reversed because my mother signed an application form. I requested a FAIS record of discussion and she told me that "Clientele does not use FAIS record of discussion when they are selling products to clients". I informed her that a signed record of discussion would have reflected the discussion between my mother and Clientele's discussion. My mother was misinformed, **** to and taken an advantage of, because of her age. I am very hurt and disappointed.