ND
Nomvelo D
1 reviews | Active since Jul 2023
02 Oct 2025, 09:02
****!
Dear Clientèle Team,
I am writing to formally cancel all policies and memberships associated with my name/account immediately. I recently spoke to one of your consultants, who claimed I had agreed to open a funeral policy and authorize debits. I never signed up for this policy, never used your services, and never authorized any debits.
Your attempt to charge me or enforce a 21-day waiting period is completely unacceptable and ******* under the Consumer Protection Act (Sections 14 & 48). I will not tolerate unauthorized charges.
If you attempt to debit my account:
I will immediately dispute it with my bank as unauthorized.
I will escalate the matter to the Consumer Protection Ombud and pursue all legal remedies available.
I demand written confirmation within 48 hours that all policies are cancelled and no further debits will be attempted. Failure to comply will leave your company fully liable for legal action.
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
02 Oct 2025, 09:04Dear Nomvelo D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Oct 2025, 09:04
Official
Dear Nomvelo D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
ND
Nomvelo D's updateReviewer Update
02 Oct 2025, 09:13Hi clien̈tele, the policy that was opened waste rewards benefits of like buying items you save. Ever since I spoke to the consultant something was bugging, so I went to FNB to stop this order. Since, it was months, the money was attempted to be withdrawn from my account. When I spoke to one of the consultants today, they said I opened a funeral cover policy, which is to my shock how. I never authorized funeral cover. Just cancel these policies or whatever I opened with immediate effect, please! Do not tell me ******* about 21 days prior of cancelation, that one must debit first before cancelation
ND
Nomvelo D's update02 Oct 2025, 09:13
Reviewer Update
Hi clien̈tele, the policy that was opened waste rewards benefits of like buying items you save. Ever since I spoke to the consultant something was bugging, so I went to FNB to stop this order. Since, it was months, the money was attempted to be withdrawn from my account. When I spoke to one of the consultants today, they said I opened a funeral cover policy, which is to my shock how. I never authorized funeral cover. Just cancel these policies or whatever I opened with immediate effect, please! Do not tell me ******* about 21 days prior of cancelation, that one must debit first before cancelation
ND
Nomvelo D's updateReviewer Update
02 Oct 2025, 09:17They tried to debit but since I had stopped the transaction and want to cancel at the bank, the same time i opened this rewards policy but failed to do so today. So please cancel it, and you have no write to tell me about policy, it's just a guideline and must align with the laws of South Africa, otherwise it's invalid.
ND
Nomvelo D's update02 Oct 2025, 09:17
Reviewer Update
They tried to debit but since I had stopped the transaction and want to cancel at the bank, the same time i opened this rewards policy but failed to do so today. So please cancel it, and you have no write to tell me about policy, it's just a guideline and must align with the laws of South Africa, otherwise it's invalid.
Clientele Life's replyOfficial
02 Oct 2025, 09:26Dear Nomvelo D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply02 Oct 2025, 09:26
Official
Dear Nomvelo D,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
03 Oct 2025, 08:43Dear Nomvelo D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Clientele Life's reply03 Oct 2025, 08:43
Official
Dear Nomvelo D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,