1 reviews | Active since Mar 2014
3MONTHS LATER!!
Its been 3moths and my mothers hospital plan documents and card HAVE NOT ARRIVED!!!!!!!!!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We confirmed that there was a capture error as a result that led to the documents not being delivered on time. We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we have updated the correct details on the system and the documents have been sent to the given address.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We confirmed that there was a capture error as a result that led to the documents not being delivered on time. We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we have updated the correct details on the system and the documents have been sent to the given address.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Best regards,