M
Makabongwe

1 reviews | Active since Feb 2024

17 May 2024, 09:38

*****

Good day I have a ***** case with clientele one of the agent wrote me two policy without my accepting it..I didn't even meet that person I saw a debit order on my Capitec account and I called them then they said the will investigate so I let them do that..so after the investigation they called me and ask few questions after they told me they will only cancel the policy and they won't refund me..it's a ***** made by one of them so I want to report it feather because I hate what they did to me taking my money without my me accepting

0
Replies (2)
Clientele Life
Clientele Life's reply17 May 2024, 12:05
Official
Dear Makabongwe, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply21 May 2024, 13:42
Official
Dear Makabongwe,  Thank you for raising your concerns and bringing this matter to our attention.  Please note that we have attempted to contact you in order to obtain more information to further the investigation.  Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.   We trust you find this in order.  Regards Market Conduct