GT
Gloria T

1 reviews | Active since Mar 2017

25 Nov 2022, 08:06

3 months back I was in Lufhereng at the salon n the girl by the name of Tebogo from clientele walked to us n told us that clientele is wishing to give back to the people n they are donating food money R286 to buy food at any retailer

3 months back I was in Lufhereng at the salon n the girl by the name of Tebogo from clientele walked to us n told us that clientele is wishing to give back to the people n they are donating food money R286 to buy food at any retailer. My hair stylist advice me against it however I gave tebogo better judgment and thought she was genuine. She asked me for my ID number n account number so that clientele can make a deposit. It's been 3 months now n clientele is deducting R306 from my account n I don't have anyone including myself insured with them. I don't know where that money goes to. I spoke to clientele n they promised to look into it n still today they are still deducting money from my account. Clientele are ******** preying on the innocent.

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Replies (2)
Clientele Life
Clientele Life's reply25 Nov 2022, 08:45
Official
Dear Gloria T, 
 
We confirm receipt of the concerns raised.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,

Lindiwe Mabizela
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply06 Dec 2022, 10:19
Official
Dear Gloria T, 
  
Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 

You request to cancel the policy and the cancellation of the debit order process was confirmed. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards,
 
Market Conduct