TN
TanzPrinz N
1 reviews | Active since May 2016
19 Dec 2018, 09:32
2nd Claim, Same issues as the 1st claim
I have a hospital plan with Clientele, this is my 2nd time claiming and I am experiencing the exact same problem as my first claim. I have been sending all attachments on one mail but when I call in, I get told bloods are not sent, I re-send then I get told x rays are outstanding. How can this be when all attachments are on one mail. I requested for the assessor to call but the consultant says they also don't have access to the assessor. I am also using air time to call, e.g. today's call was 9m/30s.
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Replies (3)
Clientele Life's replyOfficial
19 Dec 2018, 09:45We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply19 Dec 2018, 09:45
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
20 Dec 2018, 12:42 Dear Tanz N
Thank you for bringing this matter to our attention and allowing us to address the concerns raised.
We confirm that our Claims Department has been in contact with you to address the raised concerns and discuss the progress of the claim.
Furthermore we would like to take this opportunity to apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for bringing this matter to our attention and allowing us to address the concerns raised.
We confirm that our Claims Department has been in contact with you to address the raised concerns and discuss the progress of the claim.
Furthermore we would like to take this opportunity to apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply20 Dec 2018, 12:42
Official
Dear Tanz N
Thank you for bringing this matter to our attention and allowing us to address the concerns raised.
We confirm that our Claims Department has been in contact with you to address the raised concerns and discuss the progress of the claim.
Furthermore we would like to take this opportunity to apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Thank you for bringing this matter to our attention and allowing us to address the concerns raised.
We confirm that our Claims Department has been in contact with you to address the raised concerns and discuss the progress of the claim.
Furthermore we would like to take this opportunity to apologize for any inconvenience caused in this regard, and we assure you that this is not the level of service we aim to offer our clients.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
TN
TanzPrinz N's updateReviewer Update
21 Dec 2018, 07:20Thank you so much Clientele for expediting and sorting this query out speedily.
TN
TanzPrinz N's update21 Dec 2018, 07:20
Reviewer Update
Thank you so much Clientele for expediting and sorting this query out speedily.