MR
Modiehi R

1 reviews | Active since Oct 2024

07 Apr 2026, 08:33

*****

Stop ****ming people with the Clientele Perks and approving your *****ulent debit orders without the account holder’s consent. Even after your debit order is stopped and disputed, you change references and approve mandates without our knowledge and approval. Stop this **** Clientele!

0
Replies (6)
Clientele Life
Clientele Life's reply07 Apr 2026, 08:40
Official
Dear Modiehi R ,

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely, 

Market Conduct  
MR
Modiehi R's update07 Apr 2026, 09:22
Reviewer Update
I’d like to sincerely thank Tebogo from Clientele for her assistance. She was understanding, patient, and genuinely helpful throughout the process. Thanks to her, after numerous attempts, I was finally able to resolve my issue and successfully cancel. I truly appreciate her professionalism and support.
Clientele Life
Clientele Life's reply07 Apr 2026, 09:24
Official
Dear Modiehi R,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
 
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. 
 
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Market Conduct 
MR
Modiehi R's update07 Apr 2026, 09:46
Reviewer Update
I’d also like to extend my appreciation to Lerato, the investigator who contacted me. She was attentive and took the time to truly listen to my concerns. Her professionalism and willingness to engage made a meaningful difference in my experience.
Clientele Life
Clientele Life's reply07 Apr 2026, 09:47
Official
Dear Modiehi R,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
 
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients. 
 
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback. 
 
Please do not hesitate to contact us should you have any further queries. 
 
Yours sincerely, 
 
Market Conduct 

Clientele Life
Clientele Life's reply07 Apr 2026, 10:23
Official
Dear Modiehi R,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct has investigated the contents of your complaint and Lerato Joloza has been in contact with you to provide the necessary feedback. 

You requested to cancel the product and the cancellation of the debit order process was confirmed.

We trust you find this in order and that this matter has been resolved to your satisfaction.  

Should you require further assistance please feel free to contact us. 

Regards, 

Market Conduct