24hrs pay out is a lie. 7 days after submission and no payout

Item: Clientele Life
Rating: 1
Author: Willem H

7 days later after submission of documents and claim still not paid out. They confirmed receipt only after we had to phone them 2 days after submission of documents for the funeral policy claim. Everyone should steer clear of the clientele funeral cover as this is definitely not a stress free process

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

06 Apr 2021, 13:08

Dear Willem H,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life

Clientele Life's reply06 Apr 2021, 13:08

Official

Dear Willem H,

We confirm receipt of the concerns raised.

Clientele Life's replyOfficial

04 May 2021, 16:05

Dear Willem H,

Thank you for raising your concerns and bringing this matter to our attention.

We would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions

We confirm that our Claims Assessor contacted Miss Van Jaarsveld to confirm outcome of the claim.

Should you require any assistance in this regard please feel free to contact us.

Kind Regards,

Claims Department

Clientele Life's reply04 May 2021, 16:05