TS
Tshepang S
1 reviews | Active since Oct 2024
25 Oct 2024, 04:34
***
Debicheck & Clientele Life are **** companies, they have taken R352.00 from my bank account without informing me.Now the debit order in unreversable, but I was not made aware of its approval.
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Replies (2)
Clientele Life's replyOfficial
25 Oct 2024, 08:27Dear Tshepang S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply25 Oct 2024, 08:27
Official
Dear Tshepang S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
25 Oct 2024, 15:19Dear Tshepang S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply25 Oct 2024, 15:19
Official
Dear Tshepang S,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie.
We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct