HS
Hazel S
1 reviews | Active since Jul 2020
01 Sept 2022, 15:49
24 hours turned into 72 hours Yoh 😔!
I've submitted a death claim on Tuesday 30 August 2022, usually according to clientele it takes up to 24 hours to either approve or decline a claim. Today is the 1st of September 2022. When happened or is happening that you can't provide me with a valid reason, because all I've been hearing thus far is: your claim has been escalated and you should have feedback soon. Mind you that the funeral is on Saturday 3 September 2022 and we haven't made any preparations yet because we are waiting for something that might or not even happen. What is going on, because this is unlike clientele to perform in such a manner?
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Replies (7)0
Replies (7)
Clientele Life's replyOfficial
01 Sept 2022, 16:16Dear Hazel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
Clientele Life's reply01 Sept 2022, 16:16
Official
Dear Hazel S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Specialist
Clientele Life
HS
Hazel S's updateReviewer Update
06 Sept 2022, 09:56Anything yet?
HS
Hazel S's update06 Sept 2022, 09:56
Reviewer Update
Anything yet?
Clientele Life's replyOfficial
08 Sept 2022, 11:13Dear Hazel S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply08 Sept 2022, 11:13
Official
Dear Hazel S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you regarding the claim, and confirmed all proceedings of the claim payment.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
HS
Hazel S's updateReviewer Update
08 Sept 2022, 17:19I was called again today by Ramulutsi Mogale and got a letter saying that my claim is irregular and inconsistent and was sent for further investigation. What does that even mean?
HS
Hazel S's update08 Sept 2022, 17:19
Reviewer Update
I was called again today by Ramulutsi Mogale and got a letter saying that my claim is irregular and inconsistent and was sent for further investigation. What does that even mean?
HS
Hazel S's updateReviewer Update
08 Sept 2022, 19:17Mind you that he Ramulutsi Mogale approved my claim yesterday and said it should take 24 hours before the money will reflect in my bank account???
HS
Hazel S's update08 Sept 2022, 19:17
Reviewer Update
Mind you that he Ramulutsi Mogale approved my claim yesterday and said it should take 24 hours before the money will reflect in my bank account???
Clientele Life's replyOfficial
13 Sept 2022, 12:46Dear Hazel S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you to update you on the claim's progress.
We have clarified the reason for the delay in the claim process and promised to provide feedback as soon as we have the final outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you to update you on the claim's progress.
We have clarified the reason for the delay in the claim process and promised to provide feedback as soon as we have the final outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply13 Sept 2022, 12:46
Official
Dear Hazel S,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you to update you on the claim's progress.
We have clarified the reason for the delay in the claim process and promised to provide feedback as soon as we have the final outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Claims Assessor (Ramulutsi Mogale) was in contact with you to update you on the claim's progress.
We have clarified the reason for the delay in the claim process and promised to provide feedback as soon as we have the final outcome.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
HS
Hazel S's updateReviewer Update
12 Oct 2022, 14:20And, what do you have thus far?
HS
Hazel S's update12 Oct 2022, 14:20
Reviewer Update
And, what do you have thus far?