217 days since hospitalisation. No payout.

<p>10-07-13 I took out a Premium Hospital Cash Back signed by MD Basil Reekie for the family.<br />Jul-16 My daughter was hospitilised for a Tonsilectomy. She was in hospital for 3 days.<br />Aug-16 She was resubmitted for the same reason for 1 day.<br />29-08-16 I cliamed. This was the first claim on this policy, ever.<br /> I emailed through all the bills, admissions and anything else I had.<br />02-09-16 I received a claims form REQUIREMENT.<br /> Besides the normal forms, such as bills and scans Other requirements include<br /> Complete Clinic file - like hello. I am the patient not the hospital<br /> Full Medical History - like hello. I am the patient not the hospital<br /> Medical Questionaire - Ok<br /> I was convinced that this plan is designed to avoid paying.<br />14-09-16 I requested the claim form from Clientele, as non had been sent.<br /> Forms sent through.<br />21-09-16 All documents that I could get were sent through again.<br />28-09-16 I cancelled the policy, due to bad service.<br />30-09-16 Got a email from Clientele stating<br /> "We sorry to hear you wish to cancel as you are a valued client.<br /> In our continued effort to make insurance simpler...."<br />07-10-16 I requested an outcome on the claim.<br />11-10-16 I requested an outcome on the claim 2nd request<br />14-10-16 Received a response that they need a page 3 to be filled in by the specialist.<br /> Well this was another mission.<br /> I went to the hospital 3 times, and sent various emails. But he was alway in theatre or on holiday.<br />22-12-16 Finally received the page 3 required.<br /> Sent in Page 3.<br />03-Feb-17 I informed Clientele that I will be posting my experience on Hello Peter.<br />It is now 217 Days from Hospital admittance.<br />I still get unsolicited spam from Clientele, almost every day.<br />This is what the plan says….. <br /> "For every day that you’re in hospital, you’re losing money.<br /> That is why you need a Hospital Plan.<br /> Ensure that your income is supplemented while you are in hospital.<br /> The Clientèle Hospital Plans are specifically designed to help take care of your family, should your life be disrupted by hospitalisation.<br /> Don’t let the stress of financial responsibilities disrupt your recovery."<br />You decide. There are 422 reviews on this company, with an average of 2.6/10.</p>