1 reviews | Active since Jun 2016
2 weekks and no pay out from clientele
<p>On the 25/05/2016 I submitted a claim to clientele for a hospital plan I have with them since I had been hospitalized for 9 days. I called on the 26 and they confirmed receiving all documents fast track a week later they have not said anything only that my claim is with the assessors and there is no turn around time for hospital claims.</p> <p>Today 7/06/2016 I received a call from clientele because I asked for a call back and inquired about my claim, which has been with clienteles claims department and I was told that I should wait for the assessors to assess my claim and only then will they call me.</p> <p>The funny thing is that I keep calling them and sending numerous emails with a promise tro call back which never happens.</p> <p>Is this the kind of service that clientele offers its clients?</p> <p>Why is the advertised services and processes difference when its time for them to pay out? </p> <p>I would not have joined clientele and payed so much money if I knew there were such delays and that all the adverti*****t were false.</p> <p> </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Malebo Mokonyama) was in contact with you regarding this claim, and the decision on the claim was explained to you in full on 08/06/2016. The claim payment was processed on 08/06/2016.
Should you want us to review the decision on your claim you are welcome to submit additional supporting information such as the complete Clinical File and copies of all blood test results as explained by Malebo.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Anne-Marie Botha
Claims Supervisor
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Malebo Mokonyama) was in contact with you regarding this claim, and the decision on the claim was explained to you in full on 08/06/2016. The claim payment was processed on 08/06/2016.
Should you want us to review the decision on your claim you are welcome to submit additional supporting information such as the complete Clinical File and copies of all blood test results as explained by Malebo.
We trust this matter was resolved to your satisfaction, however should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Anne-Marie Botha
Claims Supervisor