MS
Mantwa S

1 reviews | Active since Oct 2019

27 Oct 2023, 11:21

****

Good day

Please note that clientele life is a **** people. I was investing with them. When I joined the consultant give me wrong information wanted me to join. They told me that the money u save is the money u going to get as it without charging because is ur savings u don't pay anymore and said I can claim my money anytime there is no charges.

Now I claim my money because I am not working so my savings is R4000 they said they are going to pay me 2000 because I was not saving with them, how can u charge someone that is not saving anymore and when I got retrench I told them that I don't have income am not gonna continue with my savings so they charge me for that is that possible because I was saving for myself is not like I was owning them. So they deduct my 2000 for what for. Even now when u call u talking to different consultant and telling a difference information showing that is a ****, it seems like they are using **** strategy to show people's money. How can u charge someone not saving their own money. And they didn't tell me that if skip the month we gonna charge, they told me u can pay there way u like because is ur savings and is the money u are going to get now I claim story change. And when they call the said their call is recorded but when u claim they don't listen their records to hear the information they told us. Me I want my full money because they never told me that on savings there gonna be charges when u claim ur money back

People u must know that clientele is telling us wrong information to get the customers.

Clientele service is a ****.

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Replies (4)
Clientele Life
Clientele Life's reply27 Oct 2023, 15:10
Official
Dear Mantwa S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist  
Clientele Life 
Clientele Life
Clientele Life's reply31 Oct 2023, 15:58
Official
Dear Mantwa S, 

Thank you for raising your concerns and bringing this matter to our attention.  We confirm that our investigator Lerato Putuka has been in contact with you today to provide you with feedback regarding your complaint.  As discussed, the call recordings has been sent to you and the escalation process was sent to your cell number.  We trust you find this in order, however should you require any further assistance in this regard, please feel free to contact us again.  Kind Regards, Market Conduct 
Clientele Life
Clientele Life's reply14 Nov 2023, 10:45
Official
Dear Mantwa S, 
 Thank you for raising your concerns and bringing this matter to our attention.  Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.  We trust you find this in order.  Regards Market Conduct        
MS
Mantwa S's update25 Nov 2023, 08:56
Reviewer Update
Good day

Please note that even now clientele they didn't fix my issue they do duck and dive, still talking to different consultant and telling me different story, they said their charges is 500 but they charge more, first they said they will pay me 2400 now they send me other documents state they will pay me 2300 I don't know what is charges, instead of fixing my issue they busy charging day by day. However, when I asked them how is ur charges no one answer they only tell me that is long term I don't know what that mean. Please clientele I need my full amount of 4200 not 2300. I don't encourage anyone to invest with clientele life u will regret meaning when we invest we share our money with them they give u half of ur money and take half imagine so much charges even at bank they can't charge u that lots of money for their charges