1 reviews | Active since Jan 2018
13 Spam calls in 5 days
Well the past week or so, and last year to a large degree, Clientele has been spam phoning me in office hours and on week end to a large extend. for the past 5 days I emailed the service centre every time I received a spam call to sort it out and put my number on a DO NOT CALL list. One reply but no solution so far. It has been tempting to escalate this further using the POPI act.
Its spam like this that companies will never have me as a client. this indicates the poor service and responds time on an issue, how will they respond if I am a client? Terrible terrible
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have requested for your details to be removed from our database, blacklist from receiving any direct marketing calls and messages with all our affiliates. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
We acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information and Data Acquisitions.
As per your request we have requested for your details to be removed from our database, blacklist from receiving any direct marketing calls and messages with all our affiliates. However, other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent same from happening in future, please ensure that your information is listed on the 'Do Not Contact' list.
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org.
We would like to apologise for the inconvenience caused in this regards.
We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Benita Steyn
Service Recovery Specialist