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Clientèle Misleading Pensioners and Deducting Money Without Delivering Promised Benefits

My aunt, who is a pensioner, was deceived into joining Clientèle by their ambassadors at Protea Gardens Mall. She was told that R400 would be deducted monthly and that she would receive grocery vouchers for Shoprite and Boxer every month.

However, since July, Clientèle has been deducting R476 from her account each month, and she has never received any groceries or vouchers as promised. We were only able to reverse the September deduction, but July and August could not be reversed because the debit order is blocked by Clientèle, and the bank cannot assist further.

This is a clear case of mis-selling, and it is unacceptable, especially when it targets pensioners.

We are demanding an immediate full refund of all the deductions made since July (excluding September, which was reversed)and that this matter be investigated and resolved urgently. If this issue is not addressed promptly, we will escalate it to the Long-Term Insurance Ombudsman.

This kind of exploitation of elderly people must come to an end.

Please see her contacts below:

*** Musmy