Zero support from Clientele Legal

Item: Clientele Legal
Rating: 1
Author: Faried A

Since Mon, Feb 19, 2018, I had a case reference P*** opened at Clientele Legal however I was referred to the NCC and Ombudsman rather who are free services and did so.

According to the second and third opinions, I got this is a simple breach of contract case and the provider is liable. These people only heard my case once and both had only 45min with me.

Recently I was informed that I will deal with Virginia who was suppose to keep me updated, however, zero response after multiple update request where you are told to do so via email. All the information regarding the case was provided upon request.

After zero progress or effort on my case, that is going for the almost second year and now Clientele wants to increase my premium per month.

@ClienteleLtd #ClienteleLtd

Helpful (0)

Replies (2)

Clientele Legal's replyOfficial

08 Jul 2019, 08:34

Dear Faried A,
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Judith Mboweni

Clientele Legal

Clientele Legal's reply08 Jul 2019, 08:34

Official

Clientele Legal's replyOfficial

10 Jul 2019, 08:23

Dear Faried A, We thank you for escalating your concerns to us and allowing us the opportunity to address and resolve your complaint. We confirm that we have discussed your matter in detail in terms of legal processes and recourse that is available to you under the circumstances. As per our telephonic discussion ,we shall keep you abreast with latest developments . We apologise for any inconvenience and would like to assure you that we strive to provide accurate and professional assistance to ensure that our clients’ interests are protected at all times. Please contact us on *** or email: *** should you have any further concerns. Regards

Cyril MbathaComplaints Case Manager

Clientele Legal's reply10 Jul 2019, 08:23

Official