Zero Service from Clientele. Zero stars from me

Dear Sara K,  With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.  We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.  We confirm that we have been in contact with you throughout your matter with us. As previously advised, your claim unfortunately falls outside of the ambit of your legal policy. We have however provided you with a way forward regarding the said matter and are currently providing you with the limited assistance you require.  At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.  Should you wish to discuss your matter further, please contact us on *** or email us at ***.  Regards  Carla Fick Complaints Case Manager