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1 reviews | Active since Oct 2016

17 Jul 2019, 20:41

YOUR ADVERTI*****TS ON TV ARE MISLEADING

I RECENTLY LODGED A COMPLAINT WITH PIETER VAN HEERDEN AT CLIENTELE LEGAL ABOUT A DEBTOR THAT HAS NOT PAID. EVERY TIME I NEEDED A RESPONSE I WOULD LOG A COMPLAINT ON HELLOPETER THEN I WOULD IMMEDIATELY RECEIVE A RESPONSE FROM PIETER VAN HEERDEN. THE ENTIRE EXERCISE AND FRUSTRATION TOOK OVER A MONTH TO GET FEEDBACK AND A RESPONSE FROM PIETER VAN HEERDEN AT CLIENTELE LEGAL. HE SENT ME AN EMAIL ON THE 24 JUNE 2019 STATING THE LETTER OF DEMANBYD HAS BEEN SENT BY REGISTERED MAIL AND I SHOULD EXPECT A RESPONSE WITHIN 14 BUSINESS DAYS. IT IS NOW 18 DAYS AND I HAVE HAD NO RESPONSE AS YET. IT IS RATHER FRUSTRATING DEALING WITH A COMPANY SUCH AS CLIENTELE LEGAL AND I AM CURRENTLY LOOKING FOR ANOTHER SERVICE PROVIDER AND WILL NOT CONSIDER CONTINUING MY POLICY WITH CLIENTELE LEGAL NOR WOULD I RECOMMEND CLIENTELE LEGAL IN FUTURE. I WILL GET A RESPONSE FROM CLIENTELE LEGALS CLIENT SERVICES DEPARTMENT ONCE THIS COMPLAINT IS PUBLISHED.

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Replies (3)
Clientele Legal
Clientele Legal's reply18 Jul 2019, 08:44
Official
Dear Shaman R,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal
Clientele Legal
Clientele Legal's reply18 Jul 2019, 10:14
Official
Dear Shaman R,
 
Thank you for bringing this matter to our attention. 
 
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. 
 
We have advised you about the way forward and shall keep you abreast of all further developments made.
 
At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you. 
 
Please contact us on *** or email us at *** should you need anything further.  
 
Best regards,
 
Shavanee Moonsamy
2IC of the Commercial Legal Department
Clientele Legal
Clientele Legal's reply05 Aug 2019, 15:27
Official
Dear Mr Ramkasoon,
 
Thank you for bringing this matter to our attention. 
 
We do understand your frustration but would like to assure you of our undertaking and commitment to assist you further with this matter. 
 
We have advised you about the way forward and shall keep you abreast of all further developments made.
 
At Clientele Legal, we are committed to ensuring a positive client experience and look forward to providing further assistance to you. 
 
Please contact us on *** or email us at ***should you need anything further.  
 
Best regards,
 
Shavanee Moonsamy
2IC of the Commercial Legal Department