ZS
Zweli S
1 reviews | Active since Sept 2023
21 Sept 2023, 10:16
You will never get a lawyer just telophinic advice
I am so dissapointed with clientel lega ...i called asking for advice on issue of divirce ...even though i was still thinking about it ...they said ilthe policy would not provide a laywer because iv called and ask them while i am still on advice period .that femal laywer said even if i called after 15 months ...they will not provide a laywer ...please dont join this policy guys..il just cancel and find proper lawyer..please dont try to reply **** apologies to clientel
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Replies (4)
Clientele Legal's replyOfficial
21 Sept 2023, 10:51Dear Zweli S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply21 Sept 2023, 10:51
Official
Dear Zweli S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
ZS
Zweli S's updateReviewer Update
21 Sept 2023, 22:00I can confirm that seniors do knw how to help clients...shout out to Carla for quality asisstance and critical application of my unique delema ..she went exactly and calm my mind
ZS
Zweli S's update21 Sept 2023, 22:00
Reviewer Update
I can confirm that seniors do knw how to help clients...shout out to Carla for quality asisstance and critical application of my unique delema ..she went exactly and calm my mind
Clientele Legal's replyOfficial
26 Sept 2023, 08:07Dear Zweli S,
Thank you for taking the time to share your experience regarding the quality of our service.
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients.
We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's reply26 Sept 2023, 08:07
Official
Dear Zweli S,
Thank you for taking the time to share your experience regarding the quality of our service.
Thank you for taking the time to share your experience regarding the quality of our service.
As a company, we take great pride in providing superior service to our clients.
We will forward your compliments to the relevant management team whom we are sure will be grateful for this positive comment.
Please do not hesitate to contact us should you have any further queries.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Lindiwe Mabizela
Clientele Legal
Clientele Legal's replyOfficial
28 Sept 2023, 14:19Dear Zweli S,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding the initial advice received and apologize for any inconvenience caused. We confirm you have been advised fully and shall await communication from yourself should you require further assistance.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager
Clientele Legal's reply28 Sept 2023, 14:19
Official
Dear Zweli S,
We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance at all times.
We note your concerns regarding the initial advice received and apologize for any inconvenience caused. We confirm you have been advised fully and shall await communication from yourself should you require further assistance.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us directly.
Regards,
Carla Fick
Complaints Case Manager