JJ
Julian J

1 reviews | Active since Sept 2020

30 Jun 2021, 18:06

You lose a case because clientel can't do what they say. Guess my light will have to go off

Ten years of horrible service. I want my money back. I was laughed at and lost legal cases because of no action from clientel. Documents are sent service moderators would phone and apologize for the bad experience and never get back with a solution. Again and again the person never gets back to you. The person cannot find documents. Today was another example of this . Reference number was in the subject line and apparently they can't find it. All the while my matters are urgent and I lose because my rights get trampled on by the other party because clientel does nothing. I want 10/11 years of premium.s back and I am taking g documentation to the ombudsman and expose clientel for the ******* ****s term they are

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Replies (2)
Clientele Legal
Clientele Legal's reply01 Jul 2021, 12:18
Official
Dear  Julian J 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman 
Clientele Legal
Clientele Legal
Clientele Legal's reply02 Jul 2021, 11:12
Official
“Dear Julian Japhta,

With reference to our telephonic conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
 
We confirm having discussed your matter and that your claim was opened. We further confirm as discussed your documents was received and uploaded on the claim.
 
We have also provided you with a way forward regarding your matter, whereby we will revert shortly with feedback.

At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client. Please contact us directly should you have any queries in future.
 
 Yours sincerely,

Bernardus van der Merwe 
 Complaints Case Manager”