1 reviews | Active since Jun 2010
You don't live up to your promises
<p>According to your adverts I get cover for civil matters where an attorney can be appointed to represent me. For the last 2 yearsive had to make follow ups to atleast get a letter of demand to a company that used my images for advertising without my consent. </p> <p> </p> <p>After all that trouble all I got was JUST that letter of demand without any intention to follow through with the case. The company refused to pay damages for using my images for the period ghat they did hense my approaching clientele. </p> <p> </p> <p>With the knowledge that the company is hostile clientele should have assumed that they would not get a response from the company and appoint an attorney to represent me. Instead clientèle sent the demand letter which I had to fight for 2 years to get and after not receiving any response from the company they sent me a letter that I should appoint an attorney at my own cost to pursue the matter further. If I had money to afford lawyers I would have not subscribed to clientèle and believed their lies about benefits affordednto their clients. </p> <p>I sent an email to one of their agents to assist me with cancelling the membership and have still not received any feedback. So for the last 3 years I have been paying a subscription fee for nothing.</p> <p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Clientele Legal
Thank you for bringing this matter to our attention.
Please note that upon receiving your further documentation, we have noted that your claim does unfortunately fall outside the ambit of your Legal Policy and you were therefore entitled to limited assistance from our office.
At Clientele legal, we are committed to ensuring a seamless customer experience. We regret that you were not satisfied with the claims experience and would like to apologise for any inconvenience caused. We have actioned your policy as requested.
Should you still wish to discuss any concerns further, kindly contact us on *** or email us on *** should this option be more convenient.
Kind Regards
Chanel Oliphant
Supervisor
Clientèle Legal
Thank you for bringing this matter to our attention.
Please note that upon receiving your further documentation, we have noted that your claim does unfortunately fall outside the ambit of your Legal Policy and you were therefore entitled to limited assistance from our office.
At Clientele legal, we are committed to ensuring a seamless customer experience. We regret that you were not satisfied with the claims experience and would like to apologise for any inconvenience caused. We have actioned your policy as requested.
Should you still wish to discuss any concerns further, kindly contact us on *** or email us on *** should this option be more convenient.
Kind Regards
Chanel Oliphant
Supervisor
Clientèle Legal
