GM
Gerson M
1 reviews | Active since Aug 2022
08 Nov 2022, 09:38
Worst service ever from Clientele
I logged a call with clientele last week and was assisted by a guy who identified himself as Mkhuleki. I am desperate to recieve help as I have an issue and desperately require clientele legal to assist. After being promised to recieve a call within 48 hours, I had to call again like I did last month because no one called me as promised. This morning, I got the worst service again. Can someone please help me. I need help!
Helpful (0)
Replies (3)0
Replies (3)
Clientele Legal's replyOfficial
08 Nov 2022, 10:51Dear Gerson M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
Clientele Legal's reply08 Nov 2022, 10:51
Official
Dear Gerson M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Clientele Legal
GM
Gerson M's updateReviewer Update
08 Nov 2022, 10:53Hi Shanitha,
Thanks for coming back to me. I'll await your feedback.
Regards,
Gerson
Thanks for coming back to me. I'll await your feedback.
Regards,
Gerson
GM
Gerson M's update08 Nov 2022, 10:53
Reviewer Update
Hi Shanitha,
Thanks for coming back to me. I'll await your feedback.
Regards,
Gerson
Thanks for coming back to me. I'll await your feedback.
Regards,
Gerson
Clientele Legal's replyOfficial
08 Dec 2022, 12:27“Dear Gerson M, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”
Clientele Legal's reply08 Dec 2022, 12:27
Official
“Dear Gerson M, We thank you for escalating your concerns to us and allowing us the opportunity to resolve your complaint. We understand your frustration but would like to assure you that we strive to provide you with accurate and professional assistance at all times. We note your concerns regarding our turnaround times and apologize for any inconvenience caused. We confirm that we have advised you on a way forward regarding your matter and shall continue assisting you accordingly. Should you wish to discuss your matter further, please contact us directly. Regards, C. Fick Complaints Case Manager”