Worst service ever

Item: Clientele Legal
Rating: 1
Author: Thokozile K

Worst service ever, canceled my policy... Received documents confirming cancelation, but they still debit and they have the nerve to tell me they don't reverse debits, can't even reverse it with my bank... They debited just because they can.......

Helpful (0)

Replies (3)

Clientele Legal's replyOfficial

11 Aug 2022, 12:49

Dear Thokozile K

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Clientele Legal's reply11 Aug 2022, 12:49

Official

Dear Thokozile K

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist.

Yours sincerely,

Shanitha Hanuman
Clientele Legal

Thokozile K's updateReviewer Update

12 Aug 2022, 14:29

Received a call from Lindiwe and the service she gave was excellent, and I received my refund today. Thank you.

Thokozile K's update12 Aug 2022, 14:29

Reviewer Update

Received a call from Lindiwe and the service she gave was excellent, and I received my refund today. Thank you.

Clientele Legal's replyOfficial

13 Aug 2022, 11:39

Dear Thokozile K,

We are glad that we could be of assistance, we would like to apologize for the misunderstanding and any inconvenience you may have experienced.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we
encourage you to contact us urgently and we will gladly welcome you back as a valued client.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindiwe Mabizela
Clientele Legal

Clientele Legal's reply13 Aug 2022, 11:39