Hellopeter
Share Your Experience
CR
Charleen R

1 reviews | Active since Mar 2019

21 Aug 2026, 16:46

Worst service ever

I have been struggling to cancell this clientele legal for the past 2 years, they do not take me seriously always some reason why it cannot be cancelled..They are of no use to me when I had a problem with my bakki 2 years they did not even try to assist to het the guy who wripped me out of alot of money.so they are not helping me at all amd I want to cancell them they have stories all the time or you struggle to get transferred to the correct person its always hold on you going through then you wait almost 10 min and still no one helped you.So someone better call me to get this cancelled ASAP.Call me on *** cause this is ridiculous

0
Replies (5)
Clientele Legal
Clientele Legal's reply21 Aug 2026, 17:55
Official
Dear Charleen R,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query will be escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Clientele Legal  
CR
Charleen R's update21 Aug 2026, 20:16
Reviewer Update
I dont want to hear apologies if you have done what was asked 2 years ago then everything would have been sorted. but no due to ur useless customer service transferring the calls from one to another and then still I dont get to the right people..I want to CANCELL you guys as u dont help people when they have a problem like i mentioned my bakki I lost a HUGE AMOUNT OF MONEY and still you could not even sort that out af all and when i callnor email either i will be called back or the emails state that you could not get hold of the guy...so i cant rely on people that cant even solve a simple problem and rather give more excuses than solutions.Someone better call me back ASAP *** AND ONCE AGAIN I DONT WANT TO HEAR I AM SO SORRY TO HEAR ABOUT THAT OR NONSENSE LIKE THAT
Clientele Legal
Clientele Legal's reply21 Aug 2026, 21:29
Official
 Dear Charleen R,

We confirm receipt of the concerns raised and apologize for any inconvenience caused. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist. 

Yours sincerely,
 
Clientele Legal
Clientele Legal
Clientele Legal's reply27 Aug 2026, 14:01
Official
Dear Charleen R, Thank you for bringing your concerns to our attention and allowing us to address your complaint. We acknowledge your concerns regarding our service delivery and sincerely apologize for any inconvenience this has caused. We attempted to contact you; however, we understand you have chosen to cancel your policy. As per your request, we have canceled your Legal Policy.  If you would like to discuss this matter further, please feel free to contact us directly. Kind regards, Alfred VusoComplaints Case Manager
CR
Charleen R's update09 Sept 2026, 18:54
Reviewer Update
My father cancelled you guys and you sent a letter of cancellation and still you IDIOT DEDUCT MONEY after he said he didn't want to deal with your lousiness..REFUND THE MONEY as the contract he had with you are cancelled its because you dont do proper jobs in cancellations then you come with STUPID EXCUSES