1 reviews | Active since Sept 2016
WORST SERVICE EVER!
<p>I called in July ON ***to cancel my policy. Cecilia told me at 9:55 who told me a teamleader will call me to verify the cancellation. I called again in Aug did not record the name - as told the same thing. I called AGAIN 19/09/16 at 11;22 and spoke to a Mr. Mbongoso who told me AGAIN that a teamleader will call to verify the cancellatipon. I then asked how long does this process take cause I have since waited for a TL to contact me. to which he responded 24hrs cause its on their email. Today 26 September 11:07 - i called again, spoke to a Lerato who transferred me to a Jackie - she placed me on hold and I dropped the phone after holding for some time and redialed, spoke to a Thobile who did the same thing to me and tried again being so angry and what can I say - I still dont have any assistance. MY ACCOUNT IS BEING DEBITED EVERY MONTH AND I AM UNABLE TO GET MY POLICT CANCELLED AFTER NUMEROUSLY REQUESTING FOR IT!!!</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Clientele Legal
Thank you for speaking to us about your matter today.
As per our discussion, I confirmed that your complaint was escalated to the legal department on the 19th September 2016 and our Virginia Sekgothe contacted you to discuss your concerns and you requested cancellation. During our discussion I explained that we have processed your cancellation and confirm that an email confirming the contents of our call and a way forward was sent to you.
An investigation was conducted regarding the concerns raised, with reference to a cancellation request in July. We have confirmed that we do not have any records which indicate a cancellation request in July 2016, our records indicate that the request was received on 25 August 2016 and we have since adhered to your cancellation request.
We would like to take this opportunity to sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards
Cavlyn Bemaya
Legal Claims Supervisor
Thank you for speaking to us about your matter today.
As per our discussion, I confirmed that your complaint was escalated to the legal department on the 19th September 2016 and our Virginia Sekgothe contacted you to discuss your concerns and you requested cancellation. During our discussion I explained that we have processed your cancellation and confirm that an email confirming the contents of our call and a way forward was sent to you.
An investigation was conducted regarding the concerns raised, with reference to a cancellation request in July. We have confirmed that we do not have any records which indicate a cancellation request in July 2016, our records indicate that the request was received on 25 August 2016 and we have since adhered to your cancellation request.
We would like to take this opportunity to sincerely apologise for the service received and assure you this is not the level of service we aim to offer our clients. We assure you that all concerns raised have been escalated to the relevant Management Teams.
Please do not hesitate to contact us directly for any future queries and/or concerns on *** / ***.
Regards
Cavlyn Bemaya
Legal Claims Supervisor