BN
Busiswa N
1 reviews | Active since Dec 2020
16 Mar 2022, 15:45
Worst response service provided
They have the worst service ever,
I'm always following up on my case I have with my builder.
I called on the 8th to follow up after a week of silence from them, then Legal adviser apologized to say she was supposed to have called back on the 24th of Feb 2022.
She requested I submitted a response to my builders email that he sent to them on the 8th of March, and I did same day. I called again today the 16th of March to follow up on the progress of my case and was told that the Legal adviser has it on her diary that she will call me on the 22nd of March. That's like 2 weeks later. I don't know why they advertise a 48hr response.
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Replies (2)
Clientele Legal's replyOfficial
17 Mar 2022, 18:17Dear Busiswa N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang MakhakheClientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang MakhakheClientele Legal
Clientele Legal's reply17 Mar 2022, 18:17
Official
Dear Busiswa N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang MakhakheClientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lebohang MakhakheClientele Legal
Clientele Legal's replyOfficial
23 Mar 2022, 13:08“Dear Busiswa N, Thank you for raising your concerns and giving us the opportunity to resolve your complaint . We confirm having discussed your concerns raised with you and advised you on the attendances made on your matter by our office. We further confirm that we shall attend to you matter as per our discussion and keep you updated on the progress thereof. We do apologise for any inconvenience you may have experienced, however, we can assure you of our commitment towards providing you with the service you require. Please contact us directly should you have any queries in future. Regards Cyril MbathaComplaints Case Manager”
Clientele Legal's reply23 Mar 2022, 13:08
Official
“Dear Busiswa N, Thank you for raising your concerns and giving us the opportunity to resolve your complaint . We confirm having discussed your concerns raised with you and advised you on the attendances made on your matter by our office. We further confirm that we shall attend to you matter as per our discussion and keep you updated on the progress thereof. We do apologise for any inconvenience you may have experienced, however, we can assure you of our commitment towards providing you with the service you require. Please contact us directly should you have any queries in future. Regards Cyril MbathaComplaints Case Manager”