Worst Legal Company

Clientele - as lawyers you should know that you don't send documents/letters out without consent/instruction/approval/confirmation from your client. I have waited for over 3months for a letter from Clientele which I have to point out the same mistakes every time. From wording/spelling and incorrect amounts and information I kept asking to be removed. Last email (30 June 2022)from Siphiwe he said he will send the letter back with the updates. Then no correspondence until I receive and email on the 16th July that a letter has been sent to my ex husband with all the incorrect information. How has this been allowed....? Then I had to wait for over an hour for legal to NEVER answer their phones. Still waiting for correspondence from the WhatsApp chat. Complaints does not assist, just tell me that WE can fix their mistake. They can phone my ex husband and find out how he understand the letter with the mistakes. Or wait for him to respond. Really...? How are you going to fix your MISTAKE Clientele. I am still waiting for feedback on HOW you are going to retract a letter sent to my ex husband with the wrong information on it??????????? And how quickly will you get back to me to also cancel ? Worst legal advice and service.