CN
Colleen N

1 reviews | Active since Sept 2019

09 Sept 2019, 12:37

WORST LEGAL ADVISERS EVER! CANCEL YOUR POLICIES

I have been with Clientele Legal for a number of years, and the first instance when i needed them was after i met with an accident and the other person was threatening to **** me if i did not pay the damages, the person was following me to my work and waiting outside my house that's how bad it got, and i sent Clientele an urgent mail to please help me and tell we what should i do, just received a electronic reply to say the email is received, never received anything after that. One month later i registered online with Clientele to ask for assistance regarding the sale of my house and went into one section where it shows you past claims/correspondence and low and behold it stated " QUERY RESOLVED AND CLOSED " under my previous claim for the accident and harra*****t case. Now i am selling my property and i wanted attorneys to check and tell me if the amounts i am being charged for the same is correct. and you know what they phone me to say " please contact the bank or the attorneys who are selling your house' and ask them to advise you...... DO NOT DEAL WITH CLIENTELE, rather take out a policy from someone else like LEGAL wise, you dont see much complaints from LEGALWISE customers. this is a waste of money and all they say is that "this is not a legal matter, yes we know but we need advice!!!!!!. CANCEL YOUR POLICIES I KNOW I WILL DE DOING SO!

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Replies (2)
Clientele Legal
Clientele Legal's reply09 Sept 2019, 14:18
Official
Dear Colleen N,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Judith Mboweni

Clientele Legal 


Clientele Legal
Clientele Legal's reply10 Sept 2019, 14:36
Official
"Dear Coleen N,
 
We thank you for escalating your complaint to us and we truly hope we can resolve same. 
 
Unfortunately, we have not had the opportunity to address your concerns herein as you have been unreachable upon our various attempts to contact you telephonically.
 
We understand your frustration, however as previously indicated and discussed, your claim unfortunately falls outside the ambit of your legal policy and is therefore unfortunately not covered. However, even though a matter is not covered, we still endeavour to assist our clients by giving them the appropriate advice.  
 
Please contact us so that we can provide you with detailed advice on the attorney’s statement that you sent to us.
 
At Clientele Legal, we are committed to ensuring a positive customer experience and we value you as a client. Should you wish to discuss your matter in further detail, please contact us on *** or email us at *** .
 
Yours sincerely,
 
Cyril Mbatha
Complaints Case Manager”