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w.elizabethanne w.elizabethanne

1 reviews | Active since Jul 2017

26 Jul 2017, 17:11

WORST LAZIEST LAWYERS EVER

<p>I took our a policy with Clientele Legal after seeing Benjamiin Dube assuring us we need them on our side. When I actually needed a lawyer it was a totally different story. First of all not one of my cases were handled by the same person. No one every returned my frantic calls and when I phoned in lawyers on the phone could see the call log - but no one knew what was happening. Also if you call in after hourse - like they say 24/7 then Benjamin Dube's voice tells you their business hours and the call cuts off. </p> <p>worst service ever. I got a new lawyer and called in 24 July to cancel the policy as payment is suppose to come off 1 August 2017. Then payment went through this morning. When I phoned in the policy has not been cancelled and worst I am not getting my money back. For the second time I am waiting for management to call me back. </p> <p> </p> <p>Another thing I gave permission for money to be deducted via debit order on 1st of every month. The last couple of months they start take the payment even from the 20th and then it happens as soon as I have a little money thats more than the payment amount, how am I suppose to live like this?</p> <p> </p> <p>nothing was done, I am being treated with complete apathy from even the lawyers themselves. Nothing about their business is professional. </p> <p> </p> <p>They also advertise falsly..</p> <p>I DONT EVER RECOMMEND THEM EVER </p> <p> </p>

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Replies (2)
Clientele Legal
Clientele Legal's reply27 Jul 2017, 08:45
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Clientele Legal

Clientele Legal
Clientele Legal's reply28 Jul 2017, 09:40
Official

Dear Elizabeth-Anne Wolmarans,

Thank you for raising your concerns with us.

Kindly note that we received your claim and provided the necessary legal advice. We requested documentation from you to enable us to assist you, which we received but were illegible. Please forward a clear copy to enable us to assist you further with the matter.

We have investigated your concerns with regards to the after hours line and it is in operation as per the voice prompts provided.

We have addressed your concerns regarding the early debit order. It is important to note that the benefit of an early debit is to ensure that your policy is in place, as selected at the time of your application. This method significantly improved cover being effected for most clients and has further significantly reduced penalty charges.

Regarding the concerns raised with reference to the debit order for 25th July, a solution was reached.

We are committed to ensuring a positive client experience and would like to thank you for taking the time to resolve this matter with you.

Please contact us on *** or email: *** should you have any further queries.

Regards

Wisdom Chauke

Clientele Legal