TH
Tido H
1 reviews | Active since Jan 2020
09 Jan 2020, 21:00
(Worst experience)Clientele Legal is a joke dont fall for the tv adverts
Is there even anything that they do cover.... Look guys im not even going to get into how disappointed i am with this joke of a company.. Despite being a paying client for almost 2 years they couldn't care less, the customer service is pathetic and trust me if ever you find yourself in a legal matter the last thing you need is ****ty service... Hope you choose to take your business elsewhere as there is no help for you here.
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Replies (2)
Clientele Legal's replyOfficial
10 Jan 2020, 08:04Dear Tido H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's reply10 Jan 2020, 08:04
Official
Dear Tido H,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Clientele Legal
Clientele Legal's replyOfficial
14 Jan 2020, 15:49Dear Tido H,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Regards
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal
Clientele Legal's reply14 Jan 2020, 15:49
Official
Dear Tido H,
With reference to our telephone conversation today, we would like to thank you for allowing us the opportunity to resolve your complaint.
We understand your frustration, but would like to assure you that we strive to provide you with accurate and professional assistance to ensure that your interests are protected.
We confirm that we have provided you with a way forward regarding your matter. We have further requested certain documents and/ or information from you and we look forward to hearing from you at your earliest convenience in order to assess your matter.
At Clientele Legal, we are committed to ensuring a positive customer experience and wish to thank you for making the decision to continue with your Legal Policy, as we value you as a client.
Should you wish to discuss your matter further, please contact us on *** or email us at ***.
Regards
Bernardus van der Merwe
Complaints Case Manager
Clientele Legal